Refund Policy
Last Updated: 08/15/2025
At Respo Clean, we strive to provide excellent cleaning services every time. Your satisfaction is very important to us. This Refund Policy explains when refunds may apply and how they are processed.
1. Satisfaction Guarantee
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If you are not satisfied with your cleaning, please notify us within 24 hours of service.
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We will return to re-clean the area at no additional cost.
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Refunds will only be considered if we are unable to resolve the issue through a re-clean.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
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Service was paid for but not delivered due to our error.
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We were unable to complete the scheduled service and no alternative solution was provided.
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Severe dissatisfaction where a re-clean was not possible.
Refunds will not be issued for:
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Issues reported more than 24 hours after service.
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Preexisting conditions, damage, or stains that could not be removed with reasonable effort.
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Late cancellations or no-shows (per our Terms & Conditions).
3. Cancellation Refunds
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Bookings canceled more than 24 hours in advance → full refund.
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Bookings canceled less than 24 hours in advance → may be subject to a cancellation fee of [50% of total fee].
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No-shows will not be eligible for a refund.
4. How Refunds Are Processed
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Refunds are issued to the original payment method (credit card, debit card, etc.).
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Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider.
5. Contact Us
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For refund requests, please contact us within 24 hours of your service:
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📧 Email: hello@respoclean.com
📞 Phone: 414 441 5714