Payment & Billing Information

At Respo Clean, we keep payments simple, secure, and transparent.
Your trust matters, and our goal is to make the entire booking and billing process smooth from start to finish.

How Payments Work

1. Card Validation (No Charge Until Service Day)

When you book a cleaning service, your card is securely validated to confirm your appointment.
This validation does not charge your card — it simply holds your spot and protects against no-shows.

Your card will only be charged on the day of service, after the cleaning is completed.

2. Secure Online Payments

We accept all major credit and debit cards.
Payments are processed through encrypted, PCI-compliant systems for your security.
Your full card details are never visible to our team.

3. Transparent Pricing

You’ll receive a clear price before booking.
No surprises. No hidden fees.
If anything changes based on home condition or additional requests, we always confirm with you first.

4. When You Are Charged

Residential Cleaning — your card is charged immediately after the cleaning is finished.
Move-Out / Deep Cleaning — charged after service completion (may require photo verification).
Commercial Cleaning — invoiced monthly, with customized terms.

You will receive an email with your receipt and service summary.

5. Cancellation Policy

We understand things come up.
You can cancel or reschedule for free up to 24 hours before your appointment.

Cancellations within 24 hours may incur a late cancellation fee, as our cleaners have reserved time for you.

6. Satisfaction Guarantee

If something was missed, notify us within 24 hours.
We will return to fix it free of charge.

Your happiness and the quality of our work are our top priority.

7. Questions About Payment?

We’re here to help anytime. Please contact us within 24 hours of your service:

📧 Email: hello@respoclean.com
📞 Phone: 847 737 7500